Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Task automation exposure
High exposure
Exposure basis
[v4/median] score 78 (raw 78 | A 78 / B 85 / C 55 | modality: other) AI-powered virtual receptionists and IVR systems are widely deployed and can professionally answer calls, provide routine information, take messages, and route callers, though they may still defer complex issues to humans. (capable: Amazon Connect with AI-powered virtual agent (or similar AI voice bot platform))
0 capabilities · 1 occupations
Basis
How exposure was assessed
[v4/median] score 78 (raw 78 | A 78 / B 85 / C 55 | modality: other) AI-powered virtual receptionists and IVR systems are widely deployed and can professionally answer calls, provide routine information, take messages, and route callers, though they may still defer complex issues to humans. (capable: Amazon Connect with AI-powered virtual agent (or similar AI voice bot platform))
How much of this task's output current AI can produce or substantially assist.
Best current model strength on any capability this task requires.
This is an assessment of technical feasibility plus published evidence - not a forecast. Even fully automatable tasks are often not automated, because of cost, verification, liability, regulation or the fact that the task is bundled with other work.
Occupations
Occupations that perform this task (1)
Importance is the O*NET-style weight of this task within each occupation. The same task can be highly exposed but peripheral to one job and core to another.
| Occupation | Industry | Importance | Role | Occupation AI exposure |
|---|---|---|---|---|
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | Administration | 4.3/5 | core | 27 |
Evidence
Evidence (0)
No evidence item is mapped to this specific task yet. The exposure figure above rests on the v1 editorial baseline and on the capability assessment, and should be treated as low-confidence. Pages with fewer than 0 evidence items are excluded from sitemaps.