Perform general office duties, such as filing, answering telephones, and handling routine correspondence.
Perform general office duties, such as filing, answering telephones, and handling routine correspondence.
Task automation exposure
Low exposure
Exposure basis
[v4/median] score 40 (raw 40 | A 75 / B 5 / C 40 | modality: other) AI-driven document management, AI voice assistants, and automated email drafting can handle most filing, phone answering, and routine correspondence tasks at professional quality in typical offices today. (capable: AI-powered office automation suite (e.g., Microsoft 365 Copilot, Google Workspace AI))
0 capabilities · 1 occupations
Basis
How exposure was assessed
[v4/median] score 40 (raw 40 | A 75 / B 5 / C 40 | modality: other) AI-driven document management, AI voice assistants, and automated email drafting can handle most filing, phone answering, and routine correspondence tasks at professional quality in typical offices today. (capable: AI-powered office automation suite (e.g., Microsoft 365 Copilot, Google Workspace AI))
How much of this task's output current AI can produce or substantially assist.
Best current model strength on any capability this task requires.
This is an assessment of technical feasibility plus published evidence - not a forecast. Even fully automatable tasks are often not automated, because of cost, verification, liability, regulation or the fact that the task is bundled with other work.
Occupations
Occupations that perform this task (1)
Importance is the O*NET-style weight of this task within each occupation. The same task can be highly exposed but peripheral to one job and core to another.
| Occupation | Industry | Importance | Role | Occupation AI exposure |
|---|---|---|---|---|
| Bookkeeping, Accounting, and Auditing Clerks | Financial services | 4.2/5 | core | 33 |
Evidence
Evidence (0)
No evidence item is mapped to this specific task yet. The exposure figure above rests on the v1 editorial baseline and on the capability assessment, and should be treated as low-confidence. Pages with fewer than 0 evidence items are excluded from sitemaps.